Troubleshooting Guide: Integrating Facebook & Instagram with Social Media Co-Pilot

If you’re seeing account connection errors or unable to connect your Facebook or Instagram account to the Social Media Co-Pilot, it’s usually due to account type or connection requirements set by Meta’s API.

Follow the steps below to make sure your accounts are set up correctly.

Check your Facebook Setup

• You must connect a Facebook Page, not a personal profile.
• Personal Facebook accounts cannot be posted to via the Co-Pilot tool.

Fix: If you don’t already have a Page, create one on Facebook. Once your Page is set up, try connecting it again through the Social Media Co-Pilot.

Create a Facebook Page for your business

Note: The link above leads to an external website.

Reconnecting Facebook Through Meta:

If your accounts/pages meet the requirements above but the connection is still unsuccessful:

1. In Facebook, click the small dropdown arrow at the top right of your screen.
2. Select Settings & Privacy > Settings.
3. Click Business Integrations on the left-hand side.
4. Locate M Studio in the integrations area and click Remove.
5. Return to M Studio and try connecting again.
6. When reconnecting your Facebook Page, make sure to accept all permissions and all Pages (even Pages not connected to M Studio) during the authorization process.

Check Your Instagram Setup

• Your Instagram must be a Business or Creator account.
• It must also be linked to a Facebook Page.
• Personal Instagram profiles cannot be connected.

Fix:

1. Switch your Instagram to a Business or Creator account. Please review this help article directly from Instagram for more information on setting up a new Business account or creating a new one:

   Set up a business account on Instagram

   Note: The link above leads to an external website.

2. Link it to a Facebook Page. Please review this help article for additional information:

   How To Connect your Instagram Business or Creator Account with your Facebook Account

If your accounts already meet these requirements but you’re still running into issues, try disconnecting and reconnecting them.

Here are the steps to do so:

If you are connected directly with Instagram

1. Go to your profile and tap the Menu icon.
2. Tap Website permissions (or Security > Apps and Websites).
3. Tap Remove next to the app you want to disconnect from your account.
4. You can do this from the Instagram mobile app or by logging into Instagram on a web browser.

If you are connected via Facebook

1. In Facebook, click the small dropdown arrow at the top right of your screen.
2. Select Settings & Privacy > Settings.
3. Click Business Integrations on the left-hand side.
4. Locate M Studio in the integrations area and click Remove.
5. Return to M Studio and try connecting again.
6. When reconnecting your Instagram channel, make sure to accept all permissions and all Pages (even Pages not connected to M Studio) during the authorization process.

For more in-depth, step-by-step instructions, check out the Guide sections within the Co-Pilot tool's Integrations tab for both Instagram and Facebook:

Each guide includes step-by-step instructions and videos. You’ll find options for both first-time connections and reconnecting your accounts—simply choose the one that applies to you. To view the full details for any step, click the “+” icon to expand the instructions.

Contact Support

If you’ve confirmed all of the steps above and are still running into issues connecting or posting to your social media pages, please contact our support team at support@mastermind.com. Be sure to include any key details along with screenshots or a Loom video, and we’ll be happy to take a closer look for you.