General Troubleshooting Checklist for Mastermind.com


If you’re experiencing difficulties accessing your account or using features on the Mastermind platform, the following steps can help resolve the issue. Completing this checklist also ensures that, if further assistance is required, our support team has the information needed to quickly identify and address the problem.

Step 1: Check Your Device

Confirm whether you’re using an Apple (Mac) or Windows device. If you’re on a tablet or smart device, some features may work differently.

Step 2: Review Security Software

Check if you have any antivirus programs or a VPN running. These can sometimes block parts of the platform. Try temporarily disabling them to see if the issue improves.

Step 3: Verify Your Browser

Make sure you’re using an up-to-date browser. We highly recommend Google Chrome, as it provides the best support and most reliable experience on Mastermind.

Step 4: Disable Browser Extensions

Extensions (such as ad blockers, password managers, or privacy tools) can interfere with how the site loads. Try disabling them and refreshing the page.

Step 5: Clear Your Cache

Clear your browser’s cache and cookies to remove stored data that might be causing conflicts.When clearing, we recommend selecting at least the last 7 days in the time-range option to ensure that outdated files are fully removed.

If you need some guidance on how to clear your cache and cookies, you can refer to the help articles below:

Chrome

Microsoft Edge

Firefox

Note: The links above lead to external websites.

Step 6: Sign Out and Back In

Log out of your Mastermind account and then log back in to refresh your session.

Step 7: Capture the Issue

If an issue persists, please take a full-screen screenshot or record a short Loom video showing what you’re experiencing. Include the information outlined above and email it to our support team at support@mastermind.com. This helps our team quickly understand and resolve the problem.

By following the steps above, you’ll either resolve the issue on your own or have all the necessary details ready to share with our team if you need further assistance.

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