WhatsApp: Voice Note

This powerful tool lets you send voice messages directly from Mastermind platform, enhancing communication and personalizing customer interactions.

Note: Voice notes can only be sent if there is an open service conversation between your business and the customer.

Note: The maximum length for a voice message is 10 minutes.

Note: Please allow microphone permission to send out Voice Notes

How it Works: 

  1. Navigate: Go to Your Customers > Inbox > WhatsApp > Voice Note.
  2. Record: Use the recording feature to capture your message.
  • After recording, you can review the message, delete it if necessary, or hit send.

  1. Send: Deliver your voice note directly to your customer.
  • Once sent, the voice message will appear within the conversation flow.
  • Recipients can adjust the playback speed or download the message for future reference.

Key Features:

  • Capture and Deliver Voice Messages: Easily record and send voice messages to your customers.
  • Custom Messages: Personalize voice notes for each customer, adding a unique touch to your communications.
  • Enhance Engagement: Use voice notes to foster more engaging and human interactions with your audience.

Use Cases:

  • Customer Support: Provide quick, detailed responses to customer inquiries with a personal touch.
  • Order Confirmations: Send personalized voice confirmations to enhance trust and create a unique customer experience.
  • Appointment Reminders: Record reminders for upcoming appointments to ensure customers remember and attend.

FAQ

  1. Can I send a voice note to a customer without an ongoing conversation?
    • No, voice messages can only be sent if there is an active conversation with the customer within the specific time frame (72 hours after their last message).
  2. What is the maximum length for a voice message?
    • The maximum length for a voice message is 10 minutes.
  3. Can recipients adjust the playback speed of the voice message?
    • Yes, recipients can increase the playback speed to 1.5x or 2x.
  4. How can I download a voice message?
    • You can download the voice message by clicking the download button available in the message options.
  5. What should I do if I want to send multiple voice messages?
    • You can record and send multiple voice messages in the same conversation, allowing for detailed and segmented communication.

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