How to Delete a Twilio Phone Number

You may want to remove or reset a phone number from Mastermind. To delete or reset a Twilio number, follow these simple steps:

Deleting a Twilio Number

Step 1: Navigate to Settings located on the bottom left > Phone Numbers.

Step 2: Choose the phone number you wish to delete. 

• Click the three dots on the right side and select Delete Number

Step 3: Confirm the deletion by typing “Delete” in the popup window.

Resetting a Twilio Number

To keep or reset the Twilio number webhooks, uncheck the “Release your phone number as well” to retain the number within your Twilio sub-account and click "Confirm Delete"

Note: Released numbers are reserved for ten days. After this period, contact Twilio support to retrieve the number. If the sub-account is managed through another system, contact their support team.

Add the Twilio number to the account. This action will reset the Twilio number's webhook.

FAQ

Question: How do I delete a Twilio number from my account?

Answer: Navigate to Settings > Phone Numbers, select the number you want to delete, click the three dots, and choose "Delete Number." Confirm by typing "Delete" in the popup window.

Question: Can I reset my Twilio number instead of deleting it?

Answer: Yes, you can reset your Twilio number's webhooks by unchecking the "Release your phone number as well" option, and then clicking "Confirm Delete" to retain the number within your Twilio sub-account.

Question: What happens if I release a Twilio number?

Answer: Released numbers are reserved for ten days. After this period, you must contact Twilio support to retrieve the number.

Question: What if my Twilio sub-account is managed through another system?

Answer: If your Twilio sub-account is managed through another system, you'll need to reach out to their support team for assistance.

Question: Can I retrieve a Twilio number after it has been released?

Answer: Yes, released Twilio numbers are reserved for ten days. After this period, you will need to contact Twilio support to retrieve the number.

Question: How do I reset the webhook for my Twilio number without deleting it?

Answer: You can reset the Twilio number's webhook by unchecking the “Release your phone number as well” option, which will allow you to retain the number in your Twilio sub-account while resetting the webhooks.

Question:Why would I need to delete or reset a Twilio number?

Answer: You may want to delete or reset a Twilio number if it’s no longer needed, incorrectly configured, or experiencing webhook or communication issues.

Question: What is the final step to complete a webhook reset for my phone number?

Answer: After you have deleted the number from the platform while retaining it in your Twilio sub-account, you must add the Twilio number back to the account. This specific action is what triggers the reset of the Twilio number's webhook.