How to cancel Ad Manager subscription for an account

Managing your Ad Manager subscription is an important aspect of maintaining control over your advertising campaigns. Whether you're looking to review your subscription details, modify your plan, or cancel your subscription entirely, knowing how to navigate these features can help you avoid disruptions in your ad management process.

This article provides a step-by-step guide on how to access and manage your subscription details, along with important considerations and useful tips to help you make informed decisions.

Key Features and Benefits

• Centralized Subscription Management: Easily access all your subscription details in one place.
• Clear Visibility on Charges: View monthly charges, subscription IDs, and other relevant information.
• Flexible Cancellation Option: You can cancel your subscription with just a few clicks, with a clear overview of the impact.
• Automatic Updates and Notifications: Receive important updates regarding your subscription status, including potential disruptions or issues.

How to Find Your Subscription Details

1. Access Ad Manager Settings: To begin managing your subscription, first log in to your Ad Manager account. Once on the home screen, locate the gear icon at the top right corner. This is your gateway to the settings menu.

2. Go to the Subscription Tab

Within the settings menu, find the "Subscription" tab, which is dedicated to subscription-related information. Here, you'll be able to see details about your current plan, monthly charges, and any relevant subscription IDs.

3. Review Your Subscription Information

In the Subscription tab, you can easily view all details concerning your subscription, including the start and end date of the plan, the total monthly charges, and any other relevant data. You can also view options related to updating or modifying your subscription.

How to Cancel Your Subscription

If you need to cancel your subscription, follow these simple steps:

1. Locate the Cancel Option: In the Subscription tab, you’ll notice an ellipsis (three dots) at the end of the subscription row. Click on this to reveal additional options.
2. Select ‘Cancel Subscription' From the dropdown menu, choose the "Cancel Subscription" option.

A dialog box will appear outlining the key consequences of canceling your subscription.

1. Understand the Impact of Cancellation: The system will notify you that:
   • All active ad campaigns will be paused.
   • Lead syncing for lead generation campaigns will stop.
   • Any connected ad accounts will be disconnected, and you will lose access to Ad Manager until you renew your subscription.
2. Provide a Reason for Cancellation: You will be prompted to select a reason for cancellation from a predefined list, or you can choose the "Other" option to specify your unique reason.

1. Complete the CancellationAfter selecting a reason, the "Cancel Subscription" button will become active. Clicking it will cancel your subscription, and a confirmation message will appear to confirm the cancellation.

What to Do if Cancellation Fails

In rare cases, you may encounter an issue when trying to cancel your subscription. This could happen if an active campaign is currently under review by the publishing platform. In such situations, the system will prevent you from unsubscribing and an error message will be displayed.

Resolution: If your cancellation attempt fails, you can reach out to support by submitting a ticket to request cancellation assistance. Be sure to explain your issue and provide relevant details to expedite the process.

Special Considerations

• Campaign Status: If your campaigns are under review or in the process of being published, you may not be able to cancel your subscription until the process is complete.

• Subscription Renewals: Some subscription plans may automatically renew, so ensure you check renewal dates to avoid unexpected charges.
• Access Limitations: Once your subscription is canceled, you will lose access to certain features, such as the ability to launch new campaigns or sync leads. Make sure to account for these limitations before proceeding with cancellation.

Pro Tips

• Monitor Billing Dates: Always keep track of your billing cycle to avoid any last-minute surprises regarding payments or renewal charges.
• Review Active Campaigns: If you plan on canceling, make sure to pause or finish any ongoing campaigns to avoid disruptions. Remember that all active campaigns will be paused upon cancellation.
• Use Support Resources: If you run into issues, don’t hesitate to reach out to the support team for help. They can assist you in resolving any subscription or technical issues.

Frequently Asked Questions

Question: Can I cancel my subscription at any time?

Answer: Yes, you can cancel your subscription whenever you choose. However, be aware that all active campaigns will be paused, and you will lose access to certain features after cancellation.

Question: What happens if I cancel my subscription while the campaigns are running?

Answer: Any active campaigns will be paused, and lead syncing will stop. It’s recommended to review your campaigns before proceeding with cancellation.

Question: Will I get a refund if I cancel my subscription mid-cycle?

Answer: Refund policies may vary depending on the platform or service. Check the terms and conditions of your specific subscription for more information on refunds.

Question: Can I cancel my subscription if it is under review by a publishing platform?

Answer: No, you cannot cancel your subscription while campaigns are under review. You’ll need to wait until the review is completed before proceeding with cancellation.

Question: How do I renew my subscription?

Answer: You can renew your subscription by going back to the Subscription tab in settings and selecting the option to renew. Depending on your plan, you may be able to reactivate the service immediately.

Question: What happens if my cancellation attempt fails?

Answer: In rare cases, you may encounter an issue when trying to cancel your subscription. If an active campaign is under review by the publishing platform, the system may prevent you from unsubscribing. If this happens, you will receive an error message. You can reach out to support by submitting a ticket and providing details about your issue.

Question: Can I modify my subscription plan instead of canceling it?

Answer: Yes, you can modify your subscription plan by going to the Subscription tab in your settings. From there, you can view options for upgrading or downgrading your current plan. Any changes you make will be applied to your future billing cycles.