Managing Comments In Your Product Section

When creating or teaching a course it’s important to get real time feedback from your students/participants. This allows you to know how effective your course is. Providing feedback to your students/participants is also critical for their performance and learning.

By adding comments to your membership section, you can create and foster an engaged learning environment. Follow along to learn how to manage your product comments.

Part 1: Understanding Each Feature

Starting with an understanding of each feature - enabled, hidden and locked, you will be able to determine what is best for .

• Enabled: will be visible on the page and will show existing comments in the thread. This will give your students the ability to add new comments.
• Hidden: will not be visible on the page and will not show existing comments in the thread.
• Locked: this feature will remove the ability for your students to add new comments, however, the existing comments will still be visible, which is where this varies from “hidden”.

Part 2: Enabling, Hiding, and Locking Product Comments

Enable comments for all lessons within a category.

• Navigate to the Products tab.
• Choose an existing Product or create a new one
• Click on the comments section
• Select the category you would like to enable, hide or lock comments for

Enabling comments for selected lessons within a category

• Navigate to the Products tab
• Choose an existing Product or create a new one
• Click on the comments section
• Select which lessons you would like to enable, hide, and lock comments within a category.

Part 3: Managing Your Comments

Step 1: Access your comments manager for your Products

• Navigate to the Products tab
• Click Products
• Click “Manage Comments”
• Here you can access your comments manager

Step 2: Change comments visibility between "User Only" to "Public" 

• On a specific comment within the "comments manager" select "User Only" or "Public" in the drop-down to change the visibility setting.
  • Public: The comment will be visible to the course creator and all students in the course
  • User Only:  The comment will only be visible to the course creator and the student who posted the comment.

Step 3: Delete and Restore comments

• To delete a comment, navigate to Products > Manage Comments > select the comment you wish to delete > click Delete. 
• To restore a comment you had deleted, navigate to Products > Manage Comments > click into the “Deleted” tab where you can view all deleted comments. Select the comment you wish to restore > click Restore. 

Step 4: Changing the visibility of comments in your product

• First, navigate to your product
• Then, select “Comments”
• Change New Comment Privacy to Instructor Only, Public, or both.
  • Instructor only: Only the instructor can see comments
  • Public: Everyone can read the comments
  • Both: The poster and instructor can read the comment