Resending Product Credentials

In this article we’ll go over how to resend product credentials. This can be done a few different ways.

Part 1: Manually resending them

• Navigate to your contact record in question
• Find the email that went out with the product credentials
• Retry if the email failed, or copy and paste the information to send to the user directly

Part 2: Resetting and Resending

• Navigate to your contact record in question
• Scroll down on the left hand side of the contact
• Select “Change Password”
• Here, you can generate a new password and either copy and send that manually.
• You can also select "Send password reset link" to send them the password reset directly.

Frequently Asked Questions (FAQ)

1. How can I manually resend membership credentials to a user?

• You can manually resend membership credentials by navigating to the contact record in question, locating the email that originally sent the credentials, and either retrying the email if it failed or copying the information to send it directly to the user.

2. What should I do if the original membership credentials email failed to send?

• If the original email failed, you can retry sending it from the contact record. If that doesn’t work, you can copy the credentials from the email and manually send them to the user.

3. How do I reset and resend a user’s password?

• Under Actions, you will see options to change your password and send a reset link. Select “Change Password” under the Community groups section.
• Here, you can create a new password and either manually copy and send it or send an email notification of the change.

4. Will the user receive an email notification when I reset their password?

• Yes, after resetting the password, you have the option to send an email notification to the user, informing them of the change.

5. Can I generate a new password without sending an email notification?

• Yes, you can generate a new password and choose to copy and send it manually without automatically sending an email notification. This gives you control over how the new credentials are communicated to the user.