How to Override Calendar Availability

You may want to schedule an appointment manually, at a time you're not typically available. For example, maybe your normal scheduling availability is Monday-Friday 8am-4pm, but you want to make an exception for someone and book an appointment at 5:00pm on a Thursday for them. Follow the steps below to manually schedule an appointment outside your default availability.

NOTE: in the Teams Calendars this is only an option if you're an assigned user within the specific calendar.

Step 1: Accessing the Calendar

  • Navigate to your Calendar section.
  • Choose the calendar this appointment is for, using the dropdown menu.

Step 2: Creating the Appointment

  • Click into the date/time you wish to schedule the appointment for, even if it is outside of normal availability.
  • In the popup window, you’ll see two options. Choose “Book an Appointment”.

  • Select the Contact you wish to create the appointment for.

  • Fill out the appointment details and click “Save Appointment” to add the appointment to your calendar.

  • Your appointment will now appear in your calendar at the date/time you chose.
    • You may click into the appointment to edit or delete it anytime.

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