How to Restore Deleted Contacts


Within the Contact section of Mastermind, you may delete contacts from time to time for various reasons. Perhaps the information is outdated, they’re no longer a customer, the lead went ‘cold’, etc. You may accidentally delete someone you didn’t mean to delete, and you can restore that deleted contact into the Mastermind. Here’s how:

Step 1: Deleting Contacts

  • Within the Contacts section you may check one or more records, click the trashcan icon, and delete the record(s).
  • You may also delete an individual from within their Contact Record.

Step 2: Restoring Contacts

There are a few options for restoring contacts - individually or using a bulk action.

Individually Restore Contacts: This is the option for individual contacts you wish to restore one at a time. You may check multiple contacts to restore as well.

  • Navigate to Your Customers > Contacts > Restore
  • Click to check the box next to the Contact you wish to restore.
  • Click the “Restore” button in the top right.
  • Click Confirm in the popup window to confirm the restoration.

  • Now the contact will be back in your Contacts list.

Bulk Action - Restoring Contacts: This option is used for restoring contacts that were deleted in bulk. 

  • Navigate to Your Customers > Contacts > Bulk Actions
  • Using the Actions menu, click the three dots to open up the menu.
  • Click “Restore”

  • The Contacts will be added back to your list.
  • You will see the Status shown as “Complete” once the process is done.

You can also restore multiple contacts directly from the Restore tab by selecting them.

FAQs 

Question: How do I delete contacts in Mastermind?

Answer: To delete contacts, go to the Contacts section, select one or more records, and click the trashcan icon. Alternatively, you can delete an individual contact directly from their Contact Record.

Question: What if I accidentally delete a contact?

Answer: If you accidentally delete a contact, you can restore them using the steps below.

Question: How can I restore a deleted contact?

Answer: You can restore contacts either individually or in bulk.

  • Individually:
    1. Go to Contacts > Restore.
    2. Check the box next to the contact you want to restore.
    3. Click the “Restore” button in the top right.
    4. Confirm the restoration in the popup window.
  • In Bulk:
    1. Navigate to Contacts > Bulk Actions.
    2. Open the Actions menu by clicking the three dots.
    3. Select “Restore.”
    4. The contacts will be added back to your list, and you’ll see the Status as “Completed” when the process is done.

Question: Are there any restrictions on restoring contacts?

Answer: Only contacts that haven’t been permanently purged from the system can be restored. Ensure the contacts still exist in the restore area.

Question: How do I know when a bulk restoration of contacts has finished?

Answer: Once the restoration process is finished, you will see the Status for that bulk action marked as “Complete” within the Bulk Actions menu.