Missed Call Text Back
In this article, we will discuss the ways to set up Missed Call Text Back in your system!
Part 1: Settings Option.
Step 1: Navigate to Settings(Located to the bottom left) > Phone Numbers
Step 2: Under Advanced Settings > Voicemail & Missed Call Textback > Locate the “Missed Call Text Back” option
Step 3: Enable and customize the missed call text back
Part 2: Using a Workflow
If you’d like to further customize what happens when you get a missed call, then a better option can be a workflow.
Please Note: If you further customize the message you will want to disable the missed call text back within settings.
Please Note:
The missed-call-text-back feature will trigger an SMS notification for every missed call, even if the caller tries multiple times within a brief timeframe.
To avoid receiving multiple SMS notifications for missed calls, it is suggested to create and customize the existing recipe in workflows and personalize it to manage according to your preference (Try adding a 20+/- min wait step, or filter using tags - 1st call, 2nd call, etc).
Step 1: Go to Automation on the left, then Workflows at the top
Step 2: Create a new workflow with the “Auto Missed Call Text Back” Recipe
Please Note: Click on the triggers and customize the filter to your use case as well as actions.
Step 3: Customize and add to this to your liking then change from Draft to Publish for the workflow to be live!
FAQs
1. How do I enable the Missed Call Text Back feature?
To enable and customize the missed call text back, navigate to Settings (located at the bottom left), go to Phone Numbers, then under Advanced Settings, select Voicemail & Missed Call Textback, and locate the "Missed Call Text Back" option.
2. What if I want more customization than the basic settings allow?
If you need more customization, create a workflow with the “Auto Missed Call Text Back” recipe in the Automations > Workflows section. Ensure you disable the missed call text back in settings to avoid conflicts.
3. Can I customize the message sent for missed calls?
Yes, you can customize the missed call text message either directly in the settings or through a workflow for more detailed customization.
4. What happens if I use both the settings and workflows for missed call text back?
If you enable both the settings option and a workflow, ensure the settings option is disabled if you are using the workflow to avoid sending duplicate or conflicting messages.