Workflow Trigger: Shopify Order Fulfilled

In this article, you will learn how to set up the order fulfilled trigger and an example of how it can be used

1. Navigate to Tools & Reporting > Automations on the left > Workflows on the top and create a new workflow or edit an existing one

2. Select the “Add New Workflow Trigger” button

  • This will pull up a list of selections of triggers on the right-hand side of the screen


  • Scroll down until you see the “Shopify” section
    • Select the “Order Fulfilled” button
      • This would be used in the case someone placed an order and you have shipped it to them


3. Select the blue “Add filters” option


  • Select between Standard Fields or Custom Fields
    • Standard: Cart Value - can specify the value of the cart in the “Select Operator” option (choose based on specific needs)


  • Custom:
    • For Example: Your order has not been shipped! Shipping #*******

4. Click the blue “Save Trigger” button on the bottom right corner

Example

Scenario: A company wants to send a thank-you email to customers who make a purchase with a cart value exceeding $100.

Configuration:

  • Trigger: Order Fulfilled
  • Filters:
    • Cart Value: Greater than
    • Value: $100
  • Actions: When the trigger is activated:
    • Send an automated thank-you email to the customer.
    • Update the CRM to mark the customer as a "VIP Customer."
    • Add a follow-up task to the sales team's calendar to offer a special discount on the next purchase.

This setup ensures that high-value customers receive personalized follow-ups, strengthening the relationship and encouraging repeat business.

FAQs

Question: What does the “Order Fulfilled” trigger do?

Answer: The “Order Fulfilled” trigger starts a workflow when an order is marked as fulfilled in Shopify, indicating that the order has been shipped to the customer.

Question: How do I add filters to the trigger?

Answer: After selecting the “Order Fulfilled” trigger, click the blue “Add filters” button. Choose between Standard Fields or Custom Fields to narrow down when the trigger should activate.

Question: What are Standard Fields, and how do I use them?

Answer: Standard Fields include predefined options like “Cart Value.” You can set specific criteria, such as a minimum cart value, to activate the trigger based on the order’s total amount.

Question: What are Custom Fields, and how do I use them?

Answer: Custom Fields allow you to use data unique to your store. For example, you can create a custom field to include shipping details or other order-specific information.

Question: Can I use this trigger to send a shipping confirmation email?

Answer: Yes, you can set up actions in your workflow to send a shipping confirmation email or perform other tasks once the order is fulfilled.

Question: When does the Order Fulfilled trigger fire?

Answer: This trigger fires once an order is marked as fulfilled in Shopify, typically after the product has been shipped to the customer.