Use Physical Deskphones linked to Mastermind (SIP Endpoints)

Welcome to this guide on using a physical deskphone integrated with Mastermind system via SIP (Session Initiation Protocol) endpoints. This powerful feature allows you to manage all your calls—outbound, inbound, and transfers—through your deskphone, ensuring seamless tracking, recording, and automation. Let’s walk you through how to set this up and make the most of it!

What’s New?

You can use a VoIP deskphone that's always connected to the Mastermind system. This integration allows you to:

Make and receive calls directly from your deskphone.
Perform blind transfers to your team members.
Use call recording and transcription for easier management of calls.

How to Set Up Your VoIP Deskphone

Follow these simple steps to connect your deskphone to your Mastermind system:

1- Navigate to the Settings:

Go to Settings > Phone Numbers > Advanced Settings > VoIP Deskphone (SIP).

2- Configure Your SIP User and Device:

Create a SIP user by setting up an extension/username and password.

Ensure this user is linked to a Mastermind user (one deskphone per Mastermind user). If needed, create the user first.

3- Test Your Deskphone:

After setting it up, perform both an outbound test call and inbound test call to confirm everything works as expected.

4- Manage SIP Devices:

If needed, you can reset a password, delete a deskphone, or add another phone via the Manage Devices section in the advanced settings.

Key Features of VoIP Deskphone Integration

Multiple Display Modes: Choose between continuous scrolling or a slide-by-slide presentation for an optimal viewing experience.
Customization: Adjust settings such as scroll speed, transition styles, and logo spacing to suit your brand and aesthetic.
Full Control: Once configured, you can manage all calls and devices directly within the Mastermind platform, including adding new phones, resetting passwords, or checking call logs.

Use Cases

Call Center Teams: Use VoIP deskphones to streamline communication, ensuring calls are automatically tracked and logged within the Mastermind system.
Remote Work: Keep your deskphone connected to the Mastermind even if you're working from home, ensuring consistent call management and follow-ups.
Customer Support: Enable smooth transfers and call recording for improved customer service and training purposes.

FAQs

Can one location have multiple SIP domains? No, at this time, one location supports only one SIP domain. Most businesses only need one.
Will my existing deskphone work with this integration? Yes, if your deskphone supports SIP registration. Factory reset your phone and follow the setup steps.
What happened to the “Ring All” feature? The number of members in the “Ring All” group has been reduced from 7 to 6 to accommodate the VoIP deskphone feature.
Can I use two deskphones with the same Mastermind user? No, each deskphone needs to be linked to a different Mastermind user. You will need to create an additional hidden user for each handset.