Implementing Partial Payments for Bookings

Introduction

Partial payment allows users to secure their bookings by paying a deposit upfront, with the remaining balance due later. This feature helps businesses collect deposit amounts and reduce no-shows, enhancing the overall booking experience.

How-to Steps

1. Integrate Payment Gateway:
   • Navigate to Marketing & Sales Payments > Integrations.
   • Ensure you have integrated a payment gateway like Stripe or Authorize.net.
2. Enable Payment:
   • Go to Calendar Settings > Forms & Payments.
   • Toggle the "Accept Payments" option.

1. Enter Total Amount and Currency:
   • Specify the total amount for your service or appointment.
   • Select the desired currency.

1. Activate Partial Payment Option:
   • Check the "Accept Partial Payment" box.

1. Select Amount Type:
   • Choose between a Flat Amount or a Percentage for the deposit.

1. Enter Deposit Amount/Percentage:
   • Specify the deposit amount or percentage for your service or appointment.

1. Add Description:
   • Provide a description for the deposit if needed.

1. Save Settings:
   • Click save to apply the changes.

How to Collect the Remaining Balance

To collect the remaining payment:

1. Navigate to Payments > Invoices.

2. Manually send the drafted invoice created during the booking process.

   

Note: Future updates will automate this process.

Key Benefits

• Reduce No-shows: By collecting deposits, businesses can ensure commitment from bookers.
• Flexibility: Offers the ability to pay a deposit while displaying the total cost.
• Improved Cash Flow: Collecting partial payments upfront aids in better cash management.

Pro Tips

• Specify Clear Terms: Make sure to provide clear terms for the deposit in the description to avoid confusion.
• Regular Follow-ups: Regularly follow up with bookers for the remaining balance to ensure timely payments.

FAQs

Q: Which calendar types support partial payments?

A: Partial payments can be enabled for all calendar types, including Event, Round Robin, Collective, Class, Service Calendar, and Service Menu.

Q: How do I manage pending payments? 

A: Pending payments can be managed manually through the Payments > Invoices tab. Users can view and collect the pending amount from the booker.

Q: Will bookers receive a notification about pending payments? 

A: No, bookers will not be notified about pending payments. However, staff members can check the pending amount under Payments > Invoices.

Q: Which payment gateways are supported for calendar payments? 

A: Currently, the supported payment gateways for calendar payments are Stripe and Authorize.net.